Use of the website www.truffer-serra.com and any of the services incorporated therein implies full acceptance of the conditions set forth in the privacy policy below:
Grupo Agrícola León Pau (CNAE: 4791) Official registration ES17462475 informs users of its website of its personal data protection policy. leon pau NIF J-1842837
1. Data Collection.
In compliance with Law 15/1999, of December 13, on the protection of personal data, we inform you that the personal data requested in our forms will be included in a personal data file owned and managed by [Company Name]. Furthermore, by completing any of the forms with the requested personal data and submitting them, you expressly authorize [Company Name] to process or incorporate the personal data provided in the aforementioned form into its automated file, as well as all data generated in relation to your participation in or use of the various products or services offered on this website.
Unless specifically stated otherwise, all fields in each form must be completed. Users must fill out the forms with true, accurate, complete, and up-to-date information. The user will be solely responsible for any direct or indirect damage or loss caused to [Company Name] or any third party as a result of filling out the forms with false, inaccurate, incomplete, or outdated information, or with third-party data.
Through the various sections of this website, users can obtain information, make inquiries, and participate in all the educational and institutional activities offered through the website.
2. Purposes of Processing
The data provided will never be used for any purpose other than that for which it was provided and will be immediately deleted when it is no longer necessary for that purpose, unless otherwise required by law.
When the interested party submits their personal data and email address, they expressly authorize its use for periodic communications, including those sent by email.
In addition to the above, the collection and automated processing of the personal data provided also serve the purpose of administrative management, providing information about our products and services, and developing the contractual relationship between the two parties.
3. Security.
All personal data received is treated with the utmost confidentiality, and is only used for communications strictly necessary for providing the requested service, as well as for communications and transfers authorized by the user through this privacy policy.
Furthermore, the legally required levels of security for the protection of personal data have been adopted, and all available technical means and measures have been implemented to prevent the loss, misuse, alteration, and unauthorized access to the personal data provided.
The user has the right to access the information concerning him collected in the files, rectify it if it is erroneous, cancel it or oppose its processing, by sending an email to info@truffer-serra.com or by written and signed communication (attaching a copy of the ID) addressed to the data controller
4. Data Transfer.
The user agrees that their data may be transferred, exclusively for the purposes described above, to the entities/companies. The user's consent to the processing or transfer of their data as established in this paragraph is always revocable, without retroactive effect, in accordance with Articles 6 and 11 of Organic Law 15/1999, of December 13.
5. Cookie Policy.
a) Use of Cookies by the website www. truffer-serra.com
b) Types, purpose, and operation of Cookies
c) How to disable Cookies in the main browsers
d) What happens if Cookies are disabled
a) Use of Cookies and Web Beacons by the www.truffer-serra.com website:
The www.truffer-serra.com website uses "Cookies" and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser by a web server to record the User's activity on a specific website or on all websites, apps, and/or services of the www.truffer-serra.com website (hereinafter, the Services). The primary purpose of Cookies is to provide the User with faster access to the selected Services. In addition, Cookies personalize the Services offered by the www.truffer-serra.com website, facilitating and providing each User with information that is of interest to them or that may be of interest to them, based on their use of the Services. The website www.truffer-serra.com uses cookies to personalize and optimize the user's browsing experience. Cookies are associated only with an anonymous user and their computer and do not provide any information that could be used to deduce the user's personal data. Users can configure their browser to notify them and reject the installation of cookies sent by the website www.truffer-serra.com, without affecting their ability to access the content. However, please note that this may reduce the website's performance.
Registered users who log in or are already logged in will benefit from more personalized services tailored to their profile, thanks to the combination of data stored in cookies with the personal data used during registration. These users expressly authorize the use of this information for the stated purpose, without prejudice to their right to reject or disable the use of cookies.
b) Types, Purpose, and Functioning of Cookies:
Cookies, depending on their lifespan, can be divided into session cookies and persistent cookies. Session cookies expire when the user closes the browser. Persistent cookies expire when the purpose for which they were created is fulfilled (for example, to keep the user logged in to the www.truffer-serra.com Services) or when they are manually deleted.
Additionally, depending on their purpose, cookies can be classified as follows:
PERFORMANCE COOKIES: This type of cookie remembers your preferences for the tools found in the Services, so you don't have to reconfigure the service each time you visit. For example, this category includes:
Items saved in the "shopping cart" in the E-commerce Services.
GEO-LOCATION COOKIES: These cookies are used to determine your country when you request a service. This cookie is completely anonymous and is only used to help tailor content to your location.
REGISTRATION COOKIES: Registration cookies are generated once you have registered or subsequently logged in, and are used to identify you within the services for the following purposes:
To keep you logged in so that if you close a service, your browser, or your computer, and then return to that service at a later time or on a different day, you will remain logged in, thus facilitating your browsing without having to log in again. This functionality can be disabled if you click the "log out" option, which deletes this cookie, and the next time you access the service, you will have to log in to be identified.
Additionally, some services may use connectors with social networks such as Facebook or Twitter. When a User registers for a Service using social media credentials, they authorize the social network to store a persistent cookie that remembers their identity and grants them access to the Services until it expires. The User can delete this cookie and revoke access to the Services via social networks by updating their preferences on the specific social network.
ANALYTICS COOKIES: Each time a User visits a Service, a tool from a third-party provider (Omniture, Netscope, Comscore, and similar providers that may be added to this list if they change from the current ones) generates an analytics cookie on the User's computer. This cookie, which is only generated during the visit, will be used on subsequent visits to the www.truffer-serra.com Services to anonymously identify the visitor. The main objectives are: To allow the anonymous identification of browsing Users through the cookie (it identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trends over time.
ANALYTICS COOKIES: To anonymously identify the most visited and therefore most attractive content for Users. To know if the accessing User is a new or returning visitor.
Important: Unless the User chooses to register for a www.truffer-serra.com Service, the "Cookie" will never be associated with any personally identifiable information. These Cookies will only be used for statistical purposes to help optimize the User experience on the site.
More information about the privacy policies of these tools can be found at:
Omniture: www.omniture.com/es/privacy;
Comscore: www.comscore.com/esl/About_comScore/Privacy_Policy;
Netscope: www.net-scope.com/oursolutions/oursolutions.aspx.
c) How to disable cookies and web bugs in major browsers:
It is usually possible to stop accepting browser cookies altogether, or to stop accepting cookies from a particular service.
All modern browsers allow you to change your cookie settings. These settings are usually found in the 'Options' or 'Preferences' menu of your browser. You can also configure your browser or email client, as well as install free add-ons, to prevent web bugs from being downloaded when you open an email.
The website www.truffer-serra.com provides guidance to users on how to access the cookie settings menu and, where applicable, private browsing settings in each of the major browsers:
Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, you can consult Microsoft Support or the browser's Help section.
Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
For more information, you can consult Mozilla Support or the browser's Help section.
Chrome: Settings -> Show advanced settings -> Privacy -> Content settings.
For more information, you can consult Google Support or the browser's Help section.
Safari: Preferences -> Security.
For more information, you can consult Apple Support or the browser's Help section.
d) What happens if cookies are disabled:
Some features of the Services will be disabled, such as staying logged in, keeping items in your shopping cart on an e-commerce site, and receiving location-based information.
UPDATES AND CHANGES TO THE PRIVACY/COOKIES POLICY:
The www.truffer-serra.com website may modify this Cookies Policy in accordance with legal or regulatory requirements, or to adapt the policy to the instructions issued by the Spanish Data Protection Agency. Therefore, Users are advised to visit it periodically.
When significant changes are made to this Cookies Policy, Users will be notified either through the website or via email if they are registered.
6. Modifications to this privacy policy.
The website reserves the right to modify its data protection policy at its discretion, or due to a legislative, jurisprudential, or business practice change. If a modification is made, the new text will be published on this same page (Website), where users can review the updated data protection policy. In any case, the relationship with users will be governed by the rules in effect at the precise moment of accessing the website.
Users of our website are aware of and voluntarily accept all of the above.
Terms of Use
1. Price Lists
All prices displayed in our product list at www.truffer-serra.com include VAT in countries where it is applicable and are valid except in the case of transcription errors or computer problems.
This is because applicable taxes vary depending on the destination country of the purchase. The final purchase summary shows the final price, indicating the amount corresponding to the applicable taxes according to the country selected in the shipping information.
Regarding Value Added Tax, as a general rule, the 21% tax rate will be applied within the European Union where this tax is applicable. Companies belonging to European Union countries with an intra-community VAT number, excluding Spain, will be exempt from paying this tax. Sales to any other country in the world will not be subject to VAT; however, the customs systems of each country will apply the corresponding taxes, which must be paid by the recipient of the goods upon delivery.
Due to their special tax regime, the Canary Islands, Ceuta, and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT (customs clearance fees and import taxes are not included in the price of the item or the shipping cost and must be paid by the recipient of the goods upon delivery).
Prices in dollars or other foreign currencies shown on the website www.truffer-serra.com are indicative and result from applying the daily exchange rate of the dollar against the Euro; hence, possible price fluctuations.
The prices displayed on www.truffer-serra.com may be reviewed and modified at any time if conditions require it.
2. Payment Methods
Bank Transfer
VISA or MASTERCARD Credit Card
PayPal
Bank Transfer
If you select bank transfer as your payment method, you will receive an email with your order confirmation indicating the account number to which you should make the transfer in the name of our store.
It is very important that you include your order number, as well as your full name, in the subject line, and make the transfer within 3 days of placing your order in order for it to be validated.
Your order will not be considered valid until you send us the transfer receipt via email. If you have any comments or suggestions, you can write to info@truffer-serra.com. Please note that payment must be made in euros and that any exchange and bank fees incurred when choosing this payment method are your responsibility.
c) Credit Card
By selecting the secure purchase option, we guarantee that every transaction made on truffer-serra.com is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. truffer-serra.com uses a server based on the standard SSL (Secure Socket Layer) security technology. All information you transmit to us travels encrypted across the network.
Likewise, your credit card details are not stored in any database but go directly to the bank's POS (Point of Sale Terminal).
Furthermore, we inform you that in an effort to provide greater security to credit card holders, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. Therefore, if you hold a "secured" card, you can always make payments with VISA or MASTERCARD in our store. When paying with a VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a validation code, which corresponds to the last three digits of the number printed in italics on the back of your credit card. This provides greater security for the transaction.
What is CES (Secure Electronic Commerce)?
CES is a system for securing online transactions promoted by Visa International, Mastercard, Microsoft, and Netscape, among others. Its main purpose is to provide greater security for both internet users and businesses selling online by authenticating the buyer as the legitimate cardholder.
In practice, when paying with a "secured" VISA or MASTERCARD, in addition to the card number and expiration date, you will be asked for a personal password used exclusively for online purchases, which uniquely identifies you as the cardholder. In this way, no one will be able to make an online purchase without knowing this code. You can identify if the Secure Electronic Commerce protocol is activated by the VISA “Verified by VISA” and Mastercard “Mastercard SecureCode” logos.
If you have not yet received a personal code for exclusive use in online payments, we advise you to ask your financial institution to enroll your cards in the Secure Electronic Commerce service. You can do this by contacting your bank, or if you are an online banking customer, you can request it directly online.
Credit card fraud is a crime. Legal action will be taken against anyone who makes a fraudulent transaction in our online store.
3. Shipping Methods and Delivery Times
Due to the specialized and handcrafted nature of the items offered, orders arrive within approximately 2 to 5 business days, depending on product availability and the destination country.
When the order includes live plants, it will be sent to a nearby collection point to avoid delays if the recipient is not home.
We reserve the right to change the shipping method and carrier, regardless of what is stated on these pages, provided it does not cause any significant inconvenience to the customer.
4. Warranty
Customers benefit from the confidence offered by experts, as our products are made with top-quality materials and come with a one-year warranty against manufacturing defects.
Defects or damage due to incorrect use or handling of the material, or wear and tear from normal use, are not covered by this warranty.
It is the buyer's responsibility to ensure that planting these species is permitted in the area where they intend to plant them. Some areas are protected by plant health regulations (pests). Verifying the legal suitability of the land is the buyer's responsibility.
Reductions in the functionality of the items due to design limitations are also excluded from this warranty.
5. Returns and Exchanges
Our customer service department offers after-sales support to resolve any issues with our products or shipments. We strive to provide fast and efficient service to our customers.
If for any reason you are not satisfied with your order, you have 14 calendar days from the delivery date to return it. (According to Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, as amended by Law 47/2002, of December 19).
You only need to send us the product in perfect condition and in its original packaging, including warranties, labels, and instructions for use.
It is very important that you return the product(s) for exchange or refund perfectly packaged. If the products are damaged due to improper packaging, we will not accept the return.
Once we receive the merchandise in our warehouse and verify that all the above conditions are met, truffer-serra.com will accept the return of the product and proceed with the refund according to the payment method used, and, if applicable, send the new product.
Occasionally, shipments abroad may have additional customs fees or taxes in the destination country. If the order is not collected, the refund will not be issued.
The purchasing customer is responsible for knowing the customs regulations in the destination country.
It is the buyer's responsibility to verify if there are any restrictions or prohibitions on the use of the purchased products in the planting area. The seller is not responsible for the misuse of the purchased products.
In the event that a product is rejected at customs, the customer will be responsible for the costs and loss of the product.
In the case of defective products or incorrect shipments, all shipping costs will be covered by truffer-serra.com.
6. Limitation of Liability
It is the customer's responsibility to be qualified to use the materials. SeL declines all responsibility for the use that our customers make of the distributed products.
When you receive the live goods, you have 24 hours to report any damage incurred during transport or the condition of the goods.
After 24 hours, we are not responsible for their handling or subsequent use.
7. Legislation and Jurisdiction
The system is managed by Leon Pau, with Tax Identification Number (CIF) J-18-428-372.
These general terms and conditions shall be interpreted in accordance with current Spanish legislation, which shall apply subsidiarily to anything not expressly provided for herein. (Primarily Law 34/2002 of July 11, on Information Society Services and Electronic Commerce)