The use of the website www. truffer-serra.com and any of the services incorporated therein implies full acceptance of the conditions stated in the privacy policy set forth below:
We at Art Epa CB with CIF B98636761 inform the users of the Website of its personal data protection policy.
1. Data collection.
In compliance with Law 15/1999, of December 13, on the protection of personal data, we inform you that the personal data requested in our forms will be included in a personal data file whose responsible and owner is . Likewise, by filling out any of the forms with the personal data requested and accepting their submission, you expressly authorize . to process or incorporate into the automated file owned by you the personal data provided in the aforementioned form, as well as all the data generated in relation to your participation or use of the different products or services offered on this website.
Unless specifically established otherwise, it will be considered necessary to fill out all the fields of each form, for which the user must fill out the forms with true, exact, complete and updated data. The user will be solely responsible for any damage or harm, direct or indirect, caused to ., or to any third party due to filling out the forms with false, inaccurate, incomplete or outdated data or with third party data.
Through the different areas that are part of this website, users can obtain information, make queries and participate in all the teaching and institutional activities offered through its website.
2. Purposes of the treatment.
The data provided will never be used for a purpose other than that for which they have been transferred, and will be immediately canceled when they are no longer necessary for that purpose, except when a law establishes otherwise.
When the interested party sends personal data and the electronic address, expressly authorizes its use for the purposes of periodic communications, expressly including those made by email.
Apart from the above, the collection and automated processing of the personal data provided also has the purpose of administrative management, offering you information about our products and services and the development of the contractual relationship between the interested party and Art. Epa. C.B.
3. Security.
All information related to personal data received by Art. Epa. CB, is treated with the utmost confidentiality, and only the strict communications necessary for the provision of the service of interest in each case are carried out, as well as the communications and transfers authorized by the user through this privacy policy.
Likewise, Art. Epa. CB has adopted the legally required personal data protection security levels and has installed the technical means and measures at its disposal to prevent loss, misuse, alteration and unauthorized access to the personal data provided.
The user has the right to access the information that concerns him/her collected in the Art. Epa files. CB, rectify it if it is erroneous, cancel it or oppose its processing, through email to the address info@truffer-serra.com or by written and signed communication (copy of ID attached) addressed to the person responsible for the file, Art. Hey. C.B.
4. Transfer of data.
The user accepts that their data may be transferred, exclusively for the purposes described above, to the entities/companies of Art. Epa. CB,, The user's acceptance that their data may be processed or transferred in the manner established in this paragraph is always revocable, without retroactive effects, in accordance with the provisions of articles 6 and 11 of organic law 15/ 1999, December 13.
5. Cookies Policy.
a) Use of Cookies on the website www. truffer-serra.com
b) Type, purpose and operation of Cookies
c) How to disable Cookies in the main browsers
d) What happens if Cookies are disabled
a) Use of Cookies and Web Bugs on the Website www.truffer-serra.com:
The website www.truffer-serra.com uses “Cookies” and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser through a web server to record the User's activities on a specific website or on all websites, apps and/or services on the Website www.truffer-serra.com (hereinafter, the Services). The first purpose of Cookies is to provide the User with faster access to the selected Services. In addition, Cookies personalize the Services offered by the Web www.truffer-serra.com, facilitating and offering each User information that is of interest to them or that may be of interest to them, based on their use of the Services.
The Website www.truffer-serra.com uses Cookies to personalize and facilitate User navigation as much as possible. Cookies are only associated with an anonymous User and his or her computer and do not provide references that allow the User's personal data to be deduced. The User may configure their browser to notify and reject the installation of Cookies sent by the Website www.truffer-serra.com, without affecting the User's ability to access the Contents. However, we point out that, in any case, the quality of the website's operation may decrease.
Registered Users who register or who have logged in will be able to benefit from more personalized services tailored to their profile, thanks to the combination of the data stored in cookies with the personal data used at the time of registration. These Users expressly authorize the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.
b) Type, purpose and operation of Cookies:
Cookies, depending on their permanence, can be divided into session or permanent Cookies. The first ones expire when the User closes the browser. The latter expire depending on when the purpose for which they serve is fulfilled (for example, so that the User remains identified in the www.truffer-serra.com Services) or when they are manually deleted.
Additionally, depending on their objective, Cookies can be classified as follows:
PERFORMANCE COOKIES: This type of Cookie remembers your preferences for the tools found on the Services, so you do not have to reconfigure the service each time you visit. As an example, this typology includes:
The objects saved in the “shopping cart” in the E-commer Services.
GEO-LOCATION COOKIES: These Cookies are used to find out which country you are in when you request a Service. This Cookie is completely anonymous, and is only used to help target content to your location.
REGISTRATION COOKIES: Registration Cookies are generated once the User has registered or subsequently opened their session, and are used to identify them in the Services for the following purposes:
Keep the User identified so that, if they close a Service, the browser or the computer and at another time or another day they re-enter said Service, they will continue to be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be deleted if the User clicks on the “log out” functionality, so that this Cookie is deleted and the next time the User enters the Service they will have to log in to be identified.
Additionally, some Services may use connectors with social networks such as Facebook or Twitter. When the User registers for a Service with credentials from a social network, they authorize the social network to store a persistent Cookie that remembers their identity and guarantees access to the Services until it expires. The User can delete this Cookie and revoke access to the Services through social networks by updating their preferences on the specific social network.
ANALYTICAL COOKIES: Every time a User visits a Service, a tool from an external provider (Omniture, Netscope, Comscore and similar that may be added to this list if they vary in relation to the current ones) generates an analytical Cookie in the User's computer. This Cookie, which is only generated during the visit, will be used on future visits to the www.truffer-serra.com Services to anonymously identify the visitor. The main objectives pursued are: Allow the anonymous identification of browsing Users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate accounting of the number of visitors and their trend over time.
Anonymously identify the most visited content and therefore most attractive to Users. Know if the User who is accessing is new or repeating their visit.
Important: Unless the User decides to register for a www.truffer-serra.com Service, the “Cookie” will never be associated with any personal data that may identify them. These Cookies will only be used for statistical purposes that help optimize the User experience on the site.
More information about the privacy policy of these tools at:
Omniture: www.omniture.com/es/privacy;
Comscore: www.comscore.com/esl/About_comScore/Privacy_Policy;
Netscope: www.net-scope.com/oursolutions/oursolutions.aspx.
c) How to disable Cookies and web bugs in the main browsers:
It is usually possible to stop accepting Cookies from the browser, or stop accepting Cookies from a particular Service.
All modern browsers allow you to change Cookie settings. These settings are usually found in the 'options' or 'Preferences' menu of your browser. You can also configure your browser or email manager, as well as install free plugins to prevent Web Bugs from downloading when opening an email.
The www.truffer-serra.com website offers guidance to the User on the steps to access the cookie configuration menu and, where applicable, private browsing in each of the main browsers:
Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, you can consult Microsoft support or browser Help.
Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
For more information, you can consult Mozilla support or the browser Help.
Chrome: Settings -> Show advanced options -> Privacy -> Content settings.
For more information, you can consult Google support or browser Help.
Safari: Preferences -> Security.
For more information, you can consult Apple Support or Browser Help.
d) What happens if Cookies are disabled:
Some functionalities of the Services will be disabled, such as, for example, remaining identified, keeping purchases in the “shopping cart” in an e-commerce Service, receiving information directed to your location.
UPDATES AND CHANGES IN THE PRIVACY POLICY / COOKIES:
The www.truffer-serra.com website may modify this Cookies Policy based on legislative or regulatory requirements, or with the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency, therefore it is advised Users who visit it periodically.
When significant changes occur in this Cookies Policy, they will be communicated to Users either through the website or via email to registered Users.
6. Modifications to this privacy policy.
, reserves the right to modify its data protection policy according to its discretion, or due to a change in legislation, jurisprudence or business practice. If you introduce a modification, the new text will be published on this same page (Website), where the user will be able to learn about the data protection policy. In any case, the relationship with users will be governed by the rules established at the precise moment in which the website is accessed.
The users of our Website are aware of everything stated and accept it voluntarily.
terms of use
1. Price lists
All prices displayed in the list of our products www.truffer-serra.com include VAT in the countries in which it is applicable and are valid except for transcription errors or computer problems.
This is because the applicable taxes vary depending on the country of destination of the purchase. The final purchase summary shows the final price of the purchase, indicating the amount corresponding to the applicable taxes according to the country chosen in the shipping data.
In relation to the Value Added Tax, as a general rule, the tax rate of 21% will be applied to the territory of the European Union where this tax is applicable. All companies belonging to European Union countries that have an intra-community CIF, except Spain, will be exempt from paying this tax. VAT will not be charged on sales to any other country in the world, however the customs systems of each country will apply the corresponding tax charges, which must be paid at destination by the recipient of the merchandise.
Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from payment of VAT (customs clearance costs and import taxes are not included in the price of the item or the shipping price, and must be paid at destination by the recipient of the merchandise).
The prices in dollars or other foreign currencies shown on the website www.truffer-serra.com are indicative and result from applying the daily exchange rate of the dollar with respect to the Euro, hence the possible fluctuations in prices.
The prices displayed on www.truffer-serra.com may be reviewed and modified if conditions require it at any time.
2. Payment systems
Wire transfer.
VISA or MASTERCARD credit card
PayPal.
Transfer
If you select bank transfer as a payment method, you will receive, along with the confirmation of your order, an e-mail indicating the account number in which to make the bank transfer in the name of our store.
It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days from the day you placed the order in order to validate it.
The order will not be considered effective until it is sent by e-mail. If you want to make any comments or suggestions, you can write to info@truffer-serra.com the receipt of the transfer and it is effectively confirmed by our bank that it has been made. entry.
Do not forget that you must make the payment in euros and that all possible exchange and bank fees are your responsibility when opting for this payment system.
c) Credit card
By selecting the secure purchase mode, we guarantee that each of the transactions made on truffer-serra.com is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment, truffer-serra.com uses a server based on standard SSL (Secure Socked Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, the data about your credit card is not registered in any database but goes directly to the POS (Point of Sale Terminal of the Bank).
We also inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card you can always make payments with a VISA or MASTERCARD card in our store.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a validation code, which matches the last 3 digits of the number printed in italics on the back of your card. credit, thus offering more guarantees about the security of the transaction.
What is CES (Secure Electronic Commerce)?
CES is a system to secure Internet transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to provide greater security to both the Internet user and the businesses that sell through the Internet, by authenticating the buyer as the legitimate owner of the card they are using.
In practice, when paying with a “secured” VISA or MASTERCARD card, you will be asked, in addition to the number and expiration date, for a personal code for exclusive use for Internet purchases that unequivocally identifies you as its owner. In this way, no one will be able to make a purchase on the Internet if they do not know this password. You can distinguish if the Secure Electronic Commerce protocol is activated by the VISA “Verified by VISA” and Mastercard “Mastercard Secure Code” logos.
If you have not yet received a personal password for exclusive use for Internet payments, we advise you to ask your financial institution to add your cards to the Secure Electronic Commerce service. To do this, you can contact your bank or if you are an electronic banking customer, you can order it online directly.
Credit card fraud is a crime, and A. EPA SL will take legal action against anyone who makes a fraudulent transaction in our online store.
3. Shipping methods and delivery times
Due to the specialization and artisanal component of the items offered at A. EPA SL, orders arrive within approximately 10 to 15 business days, depending on the availability of the products and the destination countries.
When the order is for live plants, it is sent to a nearby collection point, to avoid delays in case of absence of the recipient
A. EPA SL reserves the right to vary the type of shipment and the company by which it is carried out, regardless of what is stated on these pages and as long as it does not entail obvious harm to the client.
4. Guarantee
The clients of A. EPA SL. They benefit from the trust offered by expert craftsmen, since they use top quality materials to produce our items, always having a one-year warranty against manufacturing defects.
Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use of the material are not included in this warranty.
Decreases in the functionality of the articles, due to limitations in their design, are also excluded from the coverage of this guarantee.
5. Returns and exchanges of material
Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer quick and effective attention to our customers.
If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19.).
You just have to send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions for use.
It is very important that you return the exchange or return product(s) perfectly packaged. If the products are damaged due to inappropriate packaging, we will not accept returns.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, truffer-serra.com will accept the return of the product and the amount will be refunded in accordance with the payment method made, and, if applicable, upon shipment of the new product.
Sometimes shipments abroad may have added costs at customs in the delivery country or added taxes. If the order is not collected, the amount will not be refunded.
The purchasing client is responsible for knowing the customs regulations in the destination country.
In the case of a product being rejected at customs, the client will be responsible for the costs and loss of the product.
In the case of defective products or erroneous shipments, all shipping costs will be borne by truffer-serra.com.
6. Limitation of liability
It is the client's responsibility to be trained to use the materials that A. EPA SL distributes. A. EPA SL declines all responsibility for the use that our clients give to the distributed products.
When you receive the live merchandise, you have 24 hours to report any damage caused during transport or the condition of the merchandise.
After 24 hours, we are not responsible for its handling or subsequent use.
7. Legislation and jurisdiction
These general conditions will be interpreted in accordance with the legislation in force in Spain on the matter, which will be applied subsidiarily to everything that has not been provided for in them. (Basically Law 34/2002 of July 11 on information services and electronic commerce)